To allow visually impaired or blind people to withdraw cash, view their account balance or top up their mobile phone at ATMs, Intesa Sanpaolo has partnered with Unione Italiana Ciechi (Italian Association for the Blind) and developed an initiative that allows them to operate autonomously and safely. All the ATMs of the network of branches in Italy (around 6,400 ATMs) are equipped with an interface featuring an easy-to-read graphics making operations easier for the visually impaired, while the blind can listen to a voice guide on approximately 5,500 machines with the use of ordinary headphones. Online banking services also are accessible via the mobile banking platform. In Serbia and Slovenia, local banks have developed online applications adapted to the needs of the visually impaired and the blind. With the goal of increasingly expanding accessibility of the documents published on the Internet site as well as on the company's intranet, Intesa Sanpaolo also collaborates with the LIA Foundation (Libri Italiani Accessibili or Accessible Italian Books), which has been working with Associazione Italiana Editori and with the Unione Italiana Ciechi e Ipovedenti (Italian Association for the Blind and Visually Impaired) for years now (for further information, see "Human Capital, the Value of Diversity" @). In terms of physical accessibility, the new layout project for Intesa Sanpaolo branches was recognised by the FIABA @ (Fondo Italiano Abbattimento Barriere Architettoniche or Italian Fund to Eliminate Architectural Barriers), which recognises its total compliance with the requirements for accessibility and use by the physically challenged.

Within the foreign scope, about 27% of the Banca Intesa Beograd network (Serbia) is accessible by the disabled and 70% of workstations are suitable to serve this type of customers; it is now possible to locate accessible branches on the new corporate website of the bank - with additional features for visually impaired and blind people - and via the mobile banking application. At Banka Koper (Slovenia) and CIB Bank (Hungary), all branches are without barriers and accessible by the disabled. From the point of view of territorial accessibility, the Albanian bank has signed an agreement with the local Post Office to allow customers to pay loan instalments at the partner's branches in areas where the Bank is not present through its own branches, while the Egyptian bank has renewed and extended, during 2015, the mobile ATM network to offer services to customers also in remote areas not covered by its network of branches.

For details on the accessibility of banking services through the new channels, see “Multi-channel Bank” @).