As required by the sustainability policy for the purchase and use of paper, environmentally-friendly paper now accounts in Italy for the majority (around 95%) of all paper purchased, with a 2% increase compared to last year. Preference is given to high post-consumption recycled fibre content products, followed by a great amount of paper of certified origin rather than to traditional paper: in 2015 the latter decreased by 9% at overall Group level, a proof that even International Subsidiary Banks are increasing their sensitivity in that respect.

In addition to this commitment to using more and more very low environmental impact paper, for years Intesa Sanpaolo has been involved in a programme to reduce as much as possible the consumption of paper, and the resulting CO2 emissions, in favour of digitalisation activities and electronic reporting that led to a reduction, in Italy in 2015, in paper purchase by almost 3%.

In 2015 the “Zero Carta” (zero paper) project, as part of our training initiatives, allowed to save over 28 tonnes of paper, equal to approximately 53 tonnes of CO2. Other internal initiatives related to the reduction of data sheets for internal use have allowed a further annual saving of 477 tonnes CO2.

With regard to customers, for the past years the Bank has been implementing the dematerialisation of various printing stages (direct debits, credit transfer statements, receipts for loan payments by standing order) in addition to the Online reporting service and Internet points through which customers can consult the information sheets on Banking Transparency, meaning that they do not need to be produced in paper form. All these actions have allowed avoiding the use of 1,260 tonnes of paper, corresponding to more than 2,490 tonnes of CO2 emissions avoided. The use of digital signatures for the main operations that can be carried out at the branches has now become customary and is very popular with the Bank’s customers: the print-outs avoided led to savings of 247 tonnes of paper (corresponding to around 250 tonnes of CO2 not emitted into the atmosphere considering the use of recycled paper).

In 2015 the digitisation of all in-branch contracts was launched and this activity is expected to be concluded in 2016. The test was launched in May 2015, with a first saving of 57 tonnes of CO2; it provides for the possibility for the customer to no longer print the contracts that he/she enters into at the branch but to receive them directly on his/her PC at home. The signature methods authorized in this regard are the advanced electronic signature, which enables customers to sign on the tablet and offers an experience similar to the paper signature and the digital signature (O-Key Più) that is affixed using the digital signature PIN and the O-Key code. The digitisation process was also developed in the interest of customers because electronic signatures provide greater security, simplicity in document storage and management and greater protection of the environment, thanks to the reduction of CO2 emissions.

With regard to international subsidiary banks, paper consumption has generally increased, also due to better reporting, along with the use of certified paper, in particular FSC certified paper (+17%). Worth noting is the excellent performance of Intesa Sanpaolo Bank Albania, Privredna Banka Zagreb, Banka Koper and Banca Intesa Russia which no longer buy traditional paper thus helping to protect the environment. Good results were achieved also at CIB Bank, VÚB Banka and Intesa Sanpaolo Bank Romania where the use of recycled paper has increased.

There are also many initiatives aimed at reducing the use of paper such as, for example, the gradual adoption of front and back printouts. In 2015 some interesting initiatives continued: the Banca Intesa Russia project that provided remote training, without printouts, to approximately 80 employees; the Banca Intesa Beograd project that led to the digital signing of all documents adopted by the Executive Committee and Board of Directors; the Intesa Sanpaolo Bank Albania “New Core Banking System - Flexcube Upgrad”, which thanks to the use of tablets for signing forms in the branches for withdrawals and deposits allowed to save approximately 1 tonne of paper. Among the initiatives to promote paperless branches, the Danube Project, currently active at Privredna Banka Zagreb, involves the use of biometric signatures with the elimination of paper media. At the end of 2015 about 1,170 devices were installed and 68% of customers who made a transaction in a branch of the PBZ Group joined the initiative with savings totalling around 92,000 euro.

With regard to other green procurement, also worthy of note was the procurement of environmentally-friendly office materials in Italy, and in particular: 92% recycled pens, 57% recycled pencils featuring NF environment certificates, 100% recycled PVC coin holders, 100% recycled cardboard blue angel certified hanging folders, notepads in recycled paper and three-stud folders in 100% recycled cardboard. As for international subsidiaries, we report the use of environmentally friendly cleaning products in PBZ and the use of environmentally friendly taxis in Bank of Albania.


In the Intesa Sanpaolo Group water is predominantly used for hygiene purposes although, in limited cases, it is also used for “technological” purposes, i.e. the generation of cold air for air-conditioning.

In 2015 the amount of water consumed by the Group increased compared to 2014, standing at around 26 m3. However, it should be noted that such reporting appears to be related to the payment of invoices and not to the actual use of water during the period.

In order to verify the reliability of the figure, as of 2012 a project was launched to monitor water consumption for sanitary and hygiene purposes at a sample of branches with independent supplies covered by the SGAE system. The monitoring showed a great deal of variability in consumption patterns in accordance with the different types, organisational models and locations of the branches and it was difficult to be carried out for a number of reasons, including the location of water meters. Despite all the difficulties and the reliability of the figure itself, the results of the project made it possible to establish that the part of consumption associated with sanitary and hygiene purposes accounts for around 50% of the consumption of every employee.


In 2015 the amount of waste produced by the Group increased by 8.9% compared with 2014. The figure, however, must be analysed separately: in fact, on the one hand there has been a considerable increase in waste resulting from the disposal of office equipment due both to the normal process of technological innovation and to the shift to laptops, in particular for the employees migrated to the New Headquarters; on the other hand, this was offset by a sharp decrease in other types of waste.

In 2015 the amount of used toner and ink ribbons collected at Intesa Sanpaolo Group sites in Italy came to around 150 tonnes, of which around 95% was collected by an external company before being sent for regeneration. The remaining 5% was disposed of using the waste form and intended for recovery.

Outside of Italy, the amount of used toner and ink ribbons fell by over 50% because of a number of digitisation initiatives (the use of tablets in branches) and the outsourcing of the printing service by some Group banks. In general, the quantity of waste abroad was stable compared to 2014. It is important, however, to emphasize that many International Subsidiary Banks, even where the law does not necessarily require so, have introduced a separated waste collection system for paper, plastic and glass and have started to recycle paper sending it to specific disposal centres (Intesa Sanpaolo Bank Albania). Banca Intesa Russia has also installed boxes for the collection of used batteries.

In 2015 the study related to the calculation of the Carbon Footprint of the waste produced by the Intesa Sanpaolo Group sites both in Italy and abroad was updated, through a careful analysis of the destination of the waste fractions. The calculation, expressed in kg CO2 equivalent, takes into consideration the transport of waste from the place of production to the recipient and the end of the life cycle (recovery, disposal in landfill, energy creation etc.). Therefore, the analysis turns out to be more realistic for the Group compared to that carried out in 2014 by classifying these emissions as Scope 3 according to the GHG Protocol "Corporate Value Chain (Scope 3) Accounting and Reporting Standard (WBCSD - WRI 2011).

Total impact of waste by disposal method [%]