*All figures referring to the Italian banking system are taken from: ABI (2015) “Rapporto 2015 sul mercato del lavoro nell'industria finanziaria”, Bancaria Editrice.

STAFF BREAKDOWN

The people of the Intesa Sanpaolo Group2015
Breakdown of employees by countryMenWomen
Italy 64,223 31,713 32,510
Luxembourg 198 124 74
Ireland 27 14 13
Egypt 5,035 4,116 919
Albania 566 197 369
Croatia 4,338 1,236 3,102
Romania 656 183 473
Serbia 3,029 892 2,137
Slovenia 754 190 564
Hungary 2,777 807 1,970
Slovakia 4,417 1,111 3,306
Russian Federation 1,622 417 1,205

Breakdown of employees by gender

Women employed in the Italian banking system represent 44.7% of total employees, compared to 55.3% of men.

Employees by type of contract 
and gender [n.]
201520142013
Italy AbroadGroupItaly AbroadGroupItaly AbroadGroup
Permanent contracts 63,999 21,153 85,152 64,360 21,989 86,349 64,294 25,538 89,832
  Men 31,619 8,177 39,796 31,978 8,453 40,431 32,074 9,353 41,427
  Women 32,380 12,976 45,356 32,382 13,536 45,918 32,220 16,185 48,405
Non-permanent contracts 48 2,187 2,235 44 2,173 2,217 42 2,416 2,458
  Men 27 1,074 1,101 23 1,008 1,031 20 922 942
  Women 21 1,113 1,134 21 1,165 1,186 22 1,494 1,516
Apprenticeship 167 74 241 257 35 292 422 55 477
  Men 65 34 99 103 15 118 162 22 184
  Women 102 40 142 154 20 174 260 33 293
New recruits 0 5 5 0 2 2 4 7 11
  Men 0 2 2 0 1 1 2 3 5
  Women 0 3 3 0 1 1 2 4 6
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices   0   0   0   17   0   17   275   0   275
  Men 0 0 0 2 0 2 99 0 99
  Women 0 0 0 15 0 15 176 0 176
Contratto per l’occupazione (special contract for safeguarding employment) - permanent   9   0   9   55   0   55   159   0   159
  Men 2 0 2 22 0 22 54 0 54
  Women 7 0 7 33 0 33 105 0 105

The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Employees by type of contract
and gender [%]
201520142013
ItalyAbroadGroupItalyAbroad GroupItalyAbroadGroup
Permanent contracts  99.65 90.32 97.16 99.42 90.87 97.10 98.62 91.16 96.37
  Men  49.23 34.92 45.41 49.40 34.93 45.46 49.20 33.38 44.44
  Women 50.42 55.41 51.75 50.02 55.94 51.63 49.42 57.77 51.93
Non-permanent contracts 0.07 9.34 2.55 0.07 8.98 2.49 0.06 8.62 2.64
  Men 0.04 4.59 1.26 0.04 4.17 1.16 0.03 3.29 1.01
  Women 0.03 4.75 1.29 0.03 4.81 1.33 0.03 5.33 1.63
Apprenticeship 0.26 0.32 0.27 0.40 0.14 0.33 0.65 0.20 0.51
  Men 0.10 0.15 0.11 0.16 0.06 0.13 0.25 0.08 0.20
  Women 0.16 0.17 0.16 0.24 0.08 0.20 0.40 0.12 0.31
New recruits 0.00 0.02 0.01 0.00 0.01 0.00 0.01 0.02 0.01
  Men 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.01 0.01
  Women 0.00 0.01 0.00 0.00 0.00 0.00 0.00 0.01 0.01
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices 0.00 0.00 0.00 0.03 0.00 0.02 0.42 0.00 0.30
  Men 0.00 0.00 0.00 0.00 0.00 0.00 0.15 0.00 0.11
  Women 0.00 0.00 0.00 0.02 0.00 0.02 0.27 0.00 0.19
Contratto per l’occupazione (special contract for safeguarding employment) - permanent   0.01   0.00   0.01   0.08   0.00   0.06   0.24   0.00   0.17
  Men 0.00 0.00 0.00 0.03 0.00 0.02 0.08 0.00 0.06
  Women 0.01 0.00 0.01 0.05 0.00 0.04 0.16 0.00 0.11

The Italian Industry figures for bank employees are the following: permanent contracts (98.5%), non-permanent (0.5%), apprenticeships (0.9%) and new recruits (0.01%).
The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Non-standard employment
contracts and work placements
20152014 2013 
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Supply contracts 34 161 195 0 95 95 0 57 57
  Men 13 38 51 0 50 50 0 29 29
  Women 21 123 144 0 45 45 0 28 28
Temporary work contracts 36 0 36 28 0 28 26 135 161
  Men 33 0 33 22 0 22 23 4 27
  Women 3 0 3 6 0 6 3 131 134
Work placements 90 85 175 57 94 151 46 122 168
  Men 50 37 87 34 23 57 27 23 50
  Women 40 48 88 23 71 94 19 99 118

Financial advisors2015
Italy
Financial advisors 5,846
  Men 4,739
  Women 1,107

 Overall workforce2015
ItalyAbroadGroup
Overall workforce 70,229 23,665 93,894
  Men 36,548 9,362 45,910
  Women 33,681 14,303 47,984

Includes employees and supervised workers (with various contract types)

Employees by category and gender [%]201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 1.4 2.2 1.6 1.5 2.1 1.6 1.5 2.1 1.7
  Men 1.2 1.4 1.2 1.3 1.3 1.3 1.3 1.3 1.3
  Women 0.2 0.8 0.4 0.2 0.8 0.4 0.2 0.8 0.4
Middle and Junior Managers 42.7 24.9 38.0 42.3 24.5 37.4 42.2 22.4 36.2
  Men 25.7 15.4 22.9 25.6 15.1 22.7 25.5 13.7 22.0
  Women 17.0 9.6 15.0 16.7 9.4 14.7 16.7 8.7 14.3
Clerical Staff 55.9 72.9 60.4 56.2 73.4 60.9 56.4 75.5 62.1
  Men 22.5 22.9 22.6 22.8 22.7 22.8 22.9 21.7 22.6
  Women 33.4 50.0 37.8 33.4 50.7 38.1 33.4 53.8 39.5

The Italian Industry figures for bank employees are the following: senion managers (2.2%), middle and junior managers (40.9%) and clerical staff (56.8%).

Part-time employees by gender201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Part-time employees/total employees [%]   15.0   0.7   11.2   14.6   0.7   10.8   13.6   0.6   9.7
Breakdown of part-time employees by gender [n.] 9,623 161 9,784 9,420 167 9,587 8,855 169 9,024
  Men [n.] 590 19 609 547 18 565 458 18 476
  Women [n.] 9,033 142 9,175 8,873 149 9,022 8,397 151 8,548

In Italy part-time employees reach 15%, four points above the Italian banking industry figure (10.8%).

Part-time employees by gender [%]

Women represent 95% of all part-time workers in Italy.

Average age of employees201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Average age of employees 46.8 41.2 45.3 46.1 40.8 44.7 45.3 39.7 43.6
Men 48.5 43.3 47.3 47.8 43.0 46.7 47.0 42.3 45.8
Women 45.3 39.8 43.6 44.5 39.3 42.9 43.6 38.1 41.7
Senior Managers 51.6 44.5 49.0 52.1 44.4 49.4 51.4 43.9 48.6
Middle and Junior Managers 49.9 46.3 49.3 49.3 45.9 48.7 48.5 45.1 47.8
Clerical Staff 44.4 39.3 42.7 43.6 38.9 42.1 42.7 38.0 41.0

Intesa Sanpaolo and the Italian Industry figures for the major banks are comparable: average age of employees (45.7), men (46), women (43), senior managers (51.8), middle and junior managers (49) and clerical staff (43.2).

International banks: senior managers hired in the local community2015
No. first line managersNo. first line managers hired in the local communityFirst line managers hired in the local community/first line managers [%]
Egypt 12 8 66.7
Albania 11 10 90.9
Croatia 20 18 90.0
Romania 12 9 75.0
Serbia 12 10 83.3
Slovenia 11 8 72.2
Hungary 12 9 75.0
Slovakia 10 8 80.0
Russian Federation 16 15 93.8

Employees by level of 
education and gender [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
University graduates 33.2 65.5 41.8 32.6 63.7 41.1 32.2 66.4 42.5
  Men 16.0 28.1 19.3 15.9 27.3 19.0 15.7 25.3 18.6
  Women 17.2 37.4 22.6 16.8 36.4 22.1 16.5 41.0 23.9
High school graduates 59.5 28.7 51.3 59.9 30.2 51.8 60.2 28.0 50.5
  Men 28.5 7.9 23.0 28.8 8.0 23.1 29.0 7.8 22.6
  Women 31.0 20.8 28.3 31.1 22.2 28.7 31.3 20.2 27.9
Other 7.3 5.8 6.9 7.4 6.1 7.1 7.6 5.6 7.0
  Men 4.9 3.7 4.6 5.0 3.8 4.7 5.1 3.7 4.6
  Women 2.4 2.0 2.3 2.5 2.2 2.4 2.5 2.0 2.3

Intesa Sanpaolo and the Italian Industry figures for academic qualifications the major banks are comparable: university graduates (37.3%), high school graduates (56.9%), other (5.8%).

Average employee seniority [years]201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total average seniority 21.1 13.5 19.1 20.5 13.2 18.5 19.6 12.0 17.3
Men 22.1 15.6 20.6 21.5 15.4 20.1 20.6 14.5 19.2
Women 20.2 12.1 17.8 19.5 11.8 17.1 18.7 10.5 15.8
Senior managers 19.1 11.9 16.5 20.0 11.8 17.1 19.2 11.8 16.5
Middle and junior managers 24.4 19.0 23.5 23.8 18.6 22.9 23.0 17.8 22.1
Clerical staff 18.7 11.6 16.4 17.9 11.4 15.8 17.1 10.2 14.6

Employees belonging to 
protected categories [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Disabled 4.7 1.3 3.8 4.6 1.0 3.6 4.5 1.2 3.5
  Men 2.8 0.6 2.2 2.8 0.6 2.2 - - -
  Women 1.8 0.6 1.5 1.8 0.5 1.4 - - -
Protected categories 1.6 0.1 1.2 1.6 0.1 1.2 1.6 0.6 1.3
  Men 0.9 0.0 0.7 0.9 0.0 0.7 - - -
  Women 0.7 0.1 0.5 0.7 0.1 0.5 - - -

Figures by gender were first recorded in 2014.

Breakdown of employees
by age group [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
<=30 3.2 15.4 6.5 4.2 17.1 7.7 5.5 21.8 10.4
  Men 1.4 5.1 2.4 1.7 5.3 2.7 - - -
  Women 1.8 10.3 4.1 2.5 11.8 5.0 - - -
31-50 58.0 62.1 59.1 60.0 61.3 60.3 62.3 59.2 61.4
  Men 24.7 21.8 23.9 26.1 21.8 24.9 - - -
  Women 33.3 40.3 35.2 33.9 39.5 35.4 - - -
>50 38.8 22.5 34.4 35.9 21.6 32.0 32.2 19.0 28.2
  Men 23.3 12.8 20.5 21.8 12.0 19.2 - - -
  Women 15.5 9.7 13.9 14.0 9.6 12.8 - - -

The Italian Industry figures for the percentage breakdown of bank employees by age group are: 50 (34.9%).

Recruitments by gender
and age group
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 792 2,050 2,842 477 2,209 2,686 346 2,400 2,746
  Men 447 760 1,207 281 794 1,075 214 741 955
  Women 345 1,290 1,635 196 1,415 1,611 132 1,659 1,791
  <=30 410 1,141 1,551 256 1,351 1,607 174 1,576 1,750
  31-50 366 860 1,226 206 812 1,018 159 769 928
  >50 16 49 65 15 46 61 13 55 68

Recruitments by gender
and age group [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 1.2 8.8 3.2 0.7 9.1 3.0 0.5 8.6 2.9
  Men 1.4 8.2 2.9 0.9 8.4 2.6 0.8 8.0 2.5
  Women 1.1 9.1 3.5 0.6 9.6 3.4 0.7 9.0 3.6
  <=30 19.8 31.7 27.4 9.5 32.6 23.5 4.9 23.4 16.0
  31-50 1.0 5.9 2.4 0.5 5.5 1.9 0.5 4.7 1.7
  >50 0.1 0.9 0.2 0.1 0.9 0.2 0.1 0.8 0.2

Terminations by gender
and age group [n.]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 1,257 2,793 4,050 979 2,537 3,516 1,504 3,443 4,947
  Men 834 926 1,760 592 931 1,523 955 1,184 2,139
  Women 423 1,867 2,290 387 1,606 1,993 549 2,259 2,808
  <=30 103 794 897 87 840 927 92 1,413 1,505
  31-50 326 1,339 1,665 358 1,170 1,528 297 1,583 1,880
  >50 828 660 1,488 534 527 1,061 1,115 447 1,562

Termination rate by gender
and age group [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 2.0 11.9 4.6 1.5 10.5 4.0 2.3 12.3 5.3
  Men 2.6 10.0 4.3 1.8 9.8 3.7 2.9 11.5 5.0
  Women 1.3 13.2 4.9 1.2 10.9 4.2 1.7 12.8 5.6
  <=30 5.0 22.1 15.8 3.2 20.3 13.5 2.6 23.2 15.5
  31-50 0.9 9.2 3.2 0.9 7.9 2.8 0.7 9.5 3.3
  >50 3.3 12.5 4.9 2.3 10.1 3.7 5.3 8.4 5.9

Terminations by reason [n.] 201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Employment terminations during the year 1,257 2,793 4,050 979 2,537 3,516 1,504 3,443 4,947
Terminations due to resignation 383 737 1,120 405 662 1,067 310 1,372 1,682
Terminations due to retirement 27 212 239 9 218 227 8 158 166
Terminations due to exit incentives 651 0 651 385 0 385 991 0 991
Other terminations - with financial incentives 27 452 479 13 306 319 15 277 292
Other terminations - without financial
incentives
145 1,212 1,357 135 1,167 1,302 136 1,425 1,561
Terminations due to contract expiry 24 180 204 30 184 214 42 211 253
Termination of Contratto per l’occupa-
zione (special contract for safeguarding
employment) - apprentices
0 0 0 2 0 2 2 0 2
Termination of Contratto per l’occupa-
zione (special contract for safeguarding employment) - permanent contract
0 0 0 0 0 0 0 0 0

The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Turnover by gender and age group201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total -465 -743 -1,208 -502 -328 -830 -1,158 -1,043 -2,201
  Men -387 -166 -553 -311 -137 -448 -741 -443 -1,184
  Women -78 -577 -655 -191 -191 -382 -417 -600 -1,017
  <=30 307 347 654 169 511 680 82 163 245
  31-50 40 -479 -439 -152 -358 -510 -138 -814 -952
  >50 -812 -611 -1,423 -519 -481 -1,000 -1,102 -392 -1,494

Turnover rate by gender
and age group [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total -0.7 -3.1 -1.4 -0.8 -1.3 -0.9 -1.7 -3.6 -2.3
  Men -1.2 -1.8 -1.3 -1.0 -1.4 -1.1 -2.2 -4.1 -2.7
  Women -0.2 -3.9 -1.4 -0.6 -1.3 -0.8 -1.3 -3.3 -2.0
  <=30 17.5 10.7 13.1 6.7 14.1 11.0 2.3 2.7 2.6
  31-50 0.1 -3.2 -0.8 -0.4 -2.4 -0.9 -0.3 -4.7 -1.6
  >50 -3.2 -10.4 -4.5 -2.2 -8.4 -3.4 -5.0 -6.9 -5.4

EMPLOYEES' ENHANCEMENT

Number of promotions by gender201520142013
    ItalyAbroad    Group    ItalyAbroad    Group    ItalyAbroad    Group
Total 4,417 1,589 6,006 3,658 1,396 5,054 949 1,655 2,604
  Men 1,863 853 2,716 1,448 760 2,208 588 783 1,371
  Women 2,554 736 3,290 2,210 636 2,846 361 872 1,233
Employees promoted [%] 6.9 6.8 6.9 5.7 5.8 5.7 1.5 5.9 2.8

Basic average gross salary
by category and gender 
[thousands euro]
201520142013
ItalyAbroad GroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 142.4 67.4 116.7 139.0 66.5 115.4 138.8 61.1 109.3
  Men 145.5 74.3 125.3 142.7 74.3 124.7 141.8 68.1 118.8
  Women 124.0 54.8 85.5 115.6 52.8 80.3 120.7 48.8 77.0
Middle and Junior Managers 55.4 23.1 49.8 52.7 22.9 47.5 52.4 22.2 46.8
  Men 58.2 23.2 51.9 55.6 22.9 49.6 55.1 21.4 48.8
  Women 51.2 22.9 46.5 48.5 23.0 44.2 48.3 23.5 43.9
Clerical staff 36.3 12.3 28.6 34.0 12.4 27.0 33.8 11.7 25.9
  Men 38.2 13.4 31.3 35.8 13.4 29.6 35.5 12.8 28.8
  Women 35.1 11.8 27.0 32.9 11.9 25.4 32.6 11.2 24.2

Within the Group, the minimum remuneration applied for new recruits is that laid down by the national collective bargaining agreement (CCNL) for the various personnel categories. Abroad, the minimum remuneration is linked to the particular country's own regulations, as well as to the relative cost of living.

Basic pay levels for female staff are not different, in comparable grade or seniority terms, from those of male staff.

Remuneration by category and gender* 
[thousands euro]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Male Senior Managers 189.7 88.7 161.1 156.8 79.0 136.4 178.7 79.4 147.6
Female Senior Managers 152.6 63.5 103.0 123.7 56.4 85.9 146.6 56.4 91.7
Male Middle and Junior Managers 61.6 25.7 55.2 55.6 24.7 49.9 57.9 23.4 51.4
Female Middle and Junior Managers 53.6 25.5 48.9 48.5 24.7 44.5 50.1 25.3 45.7
Male clerical staff 38.7 14.6 32.1 35.8 14.4 29.9 36.0 13.7 29.5
Female clerical staff 35.6 13.3 27.8 32.9 13.2 25.8 33.1 12.2 24.9
Average annual remuneration
of all employees
48.2 18.1 40.2 43.8 17.5 36.7 45.0 15.8 36.0

* Includes the basic gross average remuneration and the variable component.

Salary comparison women/men201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Basic salary comparison: Senior Managers - women vs. men   0.9   0.7   0.7   0.8   0.7   0.6   0.9   0.7   0.6
Basic salary comparison: Middle Managers - women vs. men   0.9   1.0   0.9   0.9   1.0   0.9   0.9   1.1   0.9
Basic salary comparison: Clerical staff - women vs. men   0.9   0.9   0.9   0.9   0.9   0.9   0.9   0.9   0.8
Remuneration comparison: Senior Managers - women vs. men   0.8   0.7   0.6   0.8   0.7   0.6   0.8   0.7   0.6
Remuneration comparison: Middle Managers - women vs. men   0.9   1.0   0.9   0.9   1.0   0.9   0.9   1.1   0.9
Remuneration comparison: Clerical staff - women vs. men   0.9   0.9   0.9   0.9   0.9   0.9   0.9   0.9   0.8

The basic salary is annual, before tax. Remuneration is salary plus any bonus/award system.

Performance appraisalAbroad
201520142013
Employees subject to the annual performance appraisal [%] 94.1 92.1 72.1
  Men 97.4 97.7 85.4
  Women 92.0 88.6 64.4
Employees subject to the annual performance appraisal [n.] 22,047 22,296 20,200
  Men 9,043 9,255 8,794
  Women 13,004 13,041 11,406

In Italy all employees are subject to the performace appraisal.

Breakdown of branch employees 
by category and gender [%]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Managers 12.2 10.4 11.8 9.9 9.9 9.9 10.5 10.3 10.5
  Men 8.1 4.2 7.1 6.9 4.1 6.2 7.3 4.4 6.5
  Women 4.1 6.2 4.6 3.0 5.8 3.7 3.2 5.9 3.9
Family bankers 60.4 45.0 56.7 64.3 48.5 60.6 62.1 53.3 59.7
  Men 20.8 13.5 19.1 24.3 14.0 21.9 23.6 12.4 20.6
  Women 39.6 31.5 37.6 40.0 34.4 38.7 38.4 40.9 39.1
Other 27.4 44.6 31.6 25.8 41.6 29.5 27.4 36.4 29.8
  Men 14.7 15.6 14.9 12.7 14.1 13.0 13.1 11.4 12.7
  Women 12.7 29.0 16.6 13.1 27.5 16.5 14.3 25.0 17.2

TRAINING

Training by content [%]201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Managerial 13.2 16.4 13.7 12.6 9.6 12.1 8.1 11.0 8.6
Commercial 10.2 13.6 10.8 6.4 14.3 7.8 4.1 16.4 6.6
Operative 16.0 19.0 16.5 11.8 22.7 13.7 11.3 23.9 13.8
Credit 3.9 9.5 4.8 9.2 10.3 9.4 9.0 10.2 9.2
Finance 27.7 6.6 24.5 31.9 5.7 27.2 37.4 4.4 30.8
Abroad 0.1 0.3 0.2 0.2 0.1 0.2 1.0 0.3 0.8
Computer 1.1 6.0 1.8 0.8 6.7 1.9 3.0 10.1 4.4
Specialist 23.1 20.7 22.7 23.7 25.4 24.0 22.4 19.0 21.7
Linguistic 4.6 7.9 5.1 3.5 5.2 3.8 3.8 4.6 4.0

Subsidies and benefits received related
to employees [thousands euro]
201520142013
ItalyAbroadGroupItalyAbroad*GroupItalyAbroad*Group
Total subsidies and benefits received
related to employees
8,632 0 8,632 6,100 1,154 7,254 13,257 2,051 15,309
  Funded training (Italy only) 5,792 0 5,792 5,768 0 5,768 12,917 0 12,917
  Other 2,840 0 2,840 332 1,154 1,486 341 2,051 2,392

*Refers only to Banca Intesa Russia.

Specific anti-corruption training201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers [%] 25.4 6.8 18.6 42.4 14.3 32.5 24.6 7.7 18.2
Middle and Junior Managers [%] 49.6 33.3 46.8 74.8 49.2 70.3 41.6 33.4 40.1
Clerical Staff [%] 48.5 32.8 43.4 62.1 39.5 54.7 43.9 30.8 39.1
Participants [%] 48.6 32.3 44.3 67.2 41.4 60.2 42.7 30.9 39.1
Total hours for specific training [n.] 128,170 29,829 158,000 162,611 40,254 202,865 52,246 55,069 107,315
Hours for specific training/Total training hours [%] 3.7 4.7 3.8 4.7 5.3 4.8 1.6 6.8 2.6

Training by category and gender [average hours]201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 42.8 28.6 37.6 38.6 41.7 39.7 34.9 44.8 38.6
  Men 41.7 30.4 38.3 38.0 38.0 38.0 33.7 33.9 33.8
  Women 49.3 25.4 35.4 42.3 48.1 45.7 42.1 63.7 55.3
Middle and Junior Manager 60.3 26.6 54.4 59.7 30.3 54.4 55.6 34.8 51.7
  Men 59.4 24.0 53.1 58.9 24.2 52.6 54.3 31.6 50.0
  Women 61.6 30.7 56.4 60.8 40.2 57.2 57.7 39.9 54.4
Clerical staff 50.1 27.3 42.8 50.2 31.7 44.1 46.5 26.9 39.3
  Men 48.3 27.8 42.8 46.8 28.4 41.8 43.2 25.3 38.0
  Women 51.3 27.0 42.7 52.4 33.2 45.5 48.8 27.6 40.1

Training by type  201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Classroom training
[% of training hours]
37.3 81.3 44.1 40.4 77.6 47.1 42.8 81.0 50.4
Remote training
[% of training hours]
62.7 18.7 55.9 59.6 22.4 52.9 57.2 19.0 49.6
Number of participants [n.] 63,555 18,689 82,244 63,593 20,092 83,685 64,306 21,131 85,437
Training hours provided
(classroom + remote)* [n.]
3,492,143 635,087 4,127,230 3,495,843 764,664 4,260,507 3,270,443 814,345 4,084,788
Training hours per employee [n.] 54.4 27.1 47.1 54.0 31.6 47.9 50.2 29.1 43.8

* Does not include Web TV training.

Hours of training on 
health and safety
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Number of hours of training
on health and safety
  114,938   18,271   133,209   53,745   15,042   68,787   115,599   15,109   130,708
Health and safety training costs
[thousan- ds of euro]
  604   40   644   689   39   728   1,047   45   1,091
Health and safety training hours
per employee
  1.8   0.8   1.5   0.8   0.6   0.8   1.8   0.5   1.4

Training costs [thousands euro]  201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Training costs 26,156 5,730 31,886 27,608 5,671 33,279 25,400 5,300 30,700
Training costs per employee 407 245 364 426 234 374 389 185 329

INTERNAL COMMUNICATION

Internal communication201520142013
Web TV: total accesses* 1,019,751 600,021 637,161
"House organ": total online accesses** 783,426 694,818 590,444

* The average daily individual accesses to the Bank’s Intranet in 2015 amounted to 64,412.

** Since 2013 the House Organ is online only.

Working environment 201520142013
ItalyAbroadItalyAbroadItalyAbroad
Analysis of environment (% participating in selected sample) - - 51.0 51.0 57.0 40.4
Index of employee satisfaction [%] - - 67.0 78.0 43.8 73.5
Change in employee satisfaction index from the previous period - - 23.0 4.5 -9.3 -1.3
Number of environment analyses [n.] - - 1 1 1 1
Number of internal communication events [n.] 110 153 11.0 165 143 201
Number of focus groups [n.] 29 5 31 7 49 19
Participants in focus groups [n.] 251 93 330 763 543 2,617

During 2015 there were no analysis of enviroment.

UNION LEAVE AND DISPUTES

Union leave 201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Percentage of employees belonging to a union [%] 76.2 35.7 65.3 76.3 35.8 65.3 761 31.4 62.6
Days absent due to union activities (all leave granted to union organisers) [n.] 81,581 332 81,913 75,257 570 75,827 80,493 703 81,196
Days absent due to meetings/strikes (even if not union organisers) [n.] 55,334 125 55,459 19,132 117 19,249 44,600 197 44,797
Days absent due to strikes [n.] 38,229 0 38,229 10,791 0 10,791 36,229 0 36,229
Days absent due to meetings [n.] 17,104 125 17,229 8,342 117 8,459 8,371 197 8,568

The industry National Collective Contract covers all Group employees in Italy.

Disciplinary measures 
against employees
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Written censure and verbal or written reprimand  310 166 476 312 325 637 335 440 775
Reduction in remuneration 0 238 238 6 138 144 0 94 94
Suspension from work with subtraction of remuneration
(from one to ten days)
223 2 225 229 1 230 256 2 258
Justified dismissal   37  215   252   34   229   263   36   235   271
Disciplinary sanctions on employees for corruption   0   0   0   0   0   0   0   0   0
Dismissals for corruption 0 3 3 0 1 1 0 1 1

In Italy, in cases of significant company restructuring, collective bargaining provides for timely information and prior consultation with employee representatives under a procedure lasting a total of 45 days and, for restructuring at a Group level, the period is extended to 50 days.

Court cases involving employees 201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Termination of employment 23 125 148 32 119 151 40 145 185
Establishment and development of
work relations
120 3 123 92 6 98 96 12 108
Duties and qualifications 48 33 81 32 43 75 40 38 78
Welfare and assistance 3 2 5 5 3 8 11 2 13
Economic treatment 165 47 212 168 26 194 131 24 155
Anti-union behaviour 0 0 0 1 1 2 3 0 3
Active (undertaken by the Bank
against employees)
3 198 201 5 97 102 11 94 105
Mobbing lawsuits 0 0 0 0 0 0 0 0 0
Other 16 46 62 27 53 80 25 62 87
Requests received from the Provincial
Employment Office
1 0 1 53 0 53 51 0 51

CORPORATE WELFARE, HEALTH AND SAFETY

Contributions for employees
[thousands euro]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Insurance and accident policies 10,730 1,620 12,350 6,883 1,899 8,782 4,388 1,702 6,090
Loyalty bonus 23,518 303 23,820 17,813 209 18,022 13,203 233 13,437
Contributions for children/students 3,066 111 3,177 2,892 88 2,981 2,929 78 3,007
Cultural and recreational activities 3,861 154,156 158,017 2,938 1,132 4,070 3,003 1,196 4,199
Grants for disabled children 1,932 28 1,959 1,789 26 1,815 1,783 17 1,800

Medical benefits 2015 2014 2013 
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Healthcare policies
[thousands of euro]
72,393 3,350 75,742 70,396 3,181 73,577 73,905 2,910 76,815
Medical benefits: beneficiaries 64,213 7,650 71,863 61,962 7,631 69,593 70,867 8,189 79,056
Supplementary retirement benefits
[thousands of euro]
129,758 4,083 133,841 121,043 4,393 125,436 126,390 4,675 131,064
Supplementary retirement
benefits: beneficiaries
64,535 5,967 70,502 62,076 6,139 68,215 62,387 6,493 68,880

Credit facilities for employees 201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Mortgages  [n.] 2,859 905 3,764 2,765 817 3,582 2,952 856 3,808
Total mortgages disbursed
[thousands of euro]
437,779 52,683 490,462 402,070 44,194 446,264 441,901 38,517 480,418
Loans [n.] 14,999 4,541 19,540 8,074 4,196 12,270 6,177 3,797 9,974
Total loans disbursed
[thousands of euro]
140,390 51,859 192,249 103,430 50,304 153,734 102,254 33,477 135,731

Credit facilities offered to all employees with a permanent employment contract, with the exception of subsidised loans, which were also offered to employees hired under apprenticeship contracts.

Parental leave201520142013
ItalyItalyItaly
Number of employees entitled to parental leave 63,403 63,947 64,394
  Men 31,217 31,648 31,906
  Women 32,186 32,299 32,488
Number of employees that took parental leave 4,374 4,067 3,490
  Men 357 235 111
  Women 4,017 3,832 3,379
Number of employees that returned to work after parental leave ended 3,262 2,893 2,515
  Men 312 207 107
  Women 2,950 2,686 2,408
Number of employees returned to work after parental leave
ended that were still employed 12 months after their return to work
3,192   3,740   1,338
  Men 278 159 49
  Women 2,914 3,581 1,289

Indicator calculated starting from 2013.

Parental leave - Rates [%] 20152014
ItalyItaly
Return to work rate after parental leave* 74.6 71.1
  Men 87.4 88.1
  Women 73.4 70.1

* Retention rate of employees that took paternal leave: not available. Because of the variety and the complexity of available parental leaves, in order to calculate the indicator an individual monitoring would be necessary, thus breaching the employees' privacy rights.

Absences by reason
and gender 
Days lost [n.]
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total absences 1,024,506 836,883 1,861,389 917,627 800,168 1,717,794 1,002,041 921,284 1,923,325
Illness  468,508 168,547 637,055 409,732 132,103 541,835 446,524 144,332 590,855
  Men 218,930 25,840 244,771 187,589 27,038 214,626 0 0 0
  Women 249,578 142,707 392,285 222,144 105,066 327,209 0 0 0
Accident 14,558 2,591 17,148 14,204 3,268 17,472 15,325 3,928 19,253
  Men 6,763 533 7,296 7,017 578 7,595 0 0 0
  Women 7,794 2,058 9,852 7,188 2,690 9,878 0 0 0
Child care 286,316 392,537 678,853 272,834 426,556 699,390 308,069 494,173 802,242
  Men 6,228 3,354 9,582 7,527 2,743 10,270 0 0 0
  Women 280,088 389,183 669,271 265,307 423,813 689,120 0 0 0
Personal and
family reasons
121,076 233,819 354,895 101,901 211,914 313,814 108,028 244,439 352,467
  Men 44,111 160,409 204,520 35,048 167,968 203,015 0 0 0
  Women 76,965 73,410 150,375 66,853 43,946 110,799 0 0 0
Leave for
public duties
7,200 186 7,386 7,935 227 8,162 9,571 225 9,796
  Men 5,268 93 5,361 5,785 95 5,880 0 0 0
  Women 1,932 93 2,025 2,150 132 2,282 0 0 0
Leave for
blood donation
and other leave
7,949 119 8,068 7,222 135 7,357 7,869 132 8,001
  Men 6,004 27 6,031 5,415 29 5,444 0 0 0
  Women 1,945 92 2,037 1,807 106 1,913 0 0 0
Disability 102,985 820 103,805 89,607 856 90,463 92,045 834 92,879
  Men 47,462 247 47,709 40,171 282 40,453 0 0 0
  Women 55,522 573 56,095 49,436 574 50,010 0 0 0
Other 15,915 38,265 54,179 14,192 25,109 39,301 14,611 33,222 47,832
  Men 9,966 6,627 16,592 8,139 5,942 14,080 0 0 0
  Women 5,949 31,638 37,587 6,054 19,168 25,221 0 0 0

The days lost are calculated on the basis of calendar working days.
Figures by gender were first recorded in 2014.

Absences by reason and gender [%]201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 7.25 16.24 9.65 6.44 15.03 8.78 6.99   14.95 9.38
  Men 2.44 3.83 2.81 2.08 3.84 2.56 - - -
  Women 4.81 12.42 6.84 4.36 11.19 6.22 - - -
Illness 3.32 3.27 3.30 2.88 2.48 2.77 3.11 2.34 2.88
  Men 1.55 0.50 1.27 1.32 0.51 1.10 - - -
  Women 1.77 2.77 2.03 1.56 1.97 1.67 - - -
Accident 0.10 0.05 0.09 0.10 0.06 0.09 0.11 0.06 0.09
  Men 0.05 0.01 0.04 0.05 0.01 0.04 - - -
  Women 0.06 0.04 0.05 0.05 0.05 0.05 - - -
Child care 2.03 7.62 3.52 1.92 8.01 3.57 2.15 8.02 3.91
  Men 0.04 0.07 0.05 0.05 0.05 0.05 - - -
  Women 1.98 7.55 3.47 1.86 7.96 3.52 - - -
Personal and family reasons 0.86 4.54 1.84 0.72 3.98 1.60 0.75 3.97  1.72
  Men 0.31 3.11 1.06 0.25 3.16 1.04 - - -
  Women 0.54 1.42 0.78 0.47 0.83 0.57 - - -
Leave for public duties 0.05 0.00 0.04 0.06 0.00 0.04 0.07 0.00  0.05
  Men 0.04 0.00 0.03 0.04 0.00 0.03 - - -
  Women 0.01 000 0.01 0.02 0.00 0.01 - - -
Leave for blood donation 0.06 0.00 0.04 0.05 0.00 0.04 0.05 0.00 0.04
  Men 0.04 0.00 0.03 0.04 0.00 0.03 - - -
  Women 0.01 0.00 0.01 0.01 0.00 0.01 - - -
Disability 0.73 0.02 0.54 0.63 0.02 0.46 0.64 0.01 0.45
  Men 0.34 0.00 0.25 0.28 0.01 0.21 - - -
  Women 0.39 0.01 0.29 0.35 0.01 0.26 - - -
Other 0.11 0.74 0.28 0.10 0.47 0.20 0.10 0.54 0.23
  Men 0.07 0.13 0.09 0.06 0.11 0.07 - - -
  Women 0.04 0.61 0.19 0.04 0.36 0.13 - - -

Gender figures were first recorded in 2014.

Absenteeism and occupational 
diseases - Rates
201520142013
ItalyAbroad GroupItalyAbroadGroupItalyAbroadGroup
Absentee rate* 4.65 3.35 4.30 3.85 2.57 3.50 4.29 2.43 3.73
  Men 4.50 1.31 3.78 3.61 1.35 3.09 - - -
  Women 4.79 4.68 4.76 4.08 3.35 3.86 - - -
Occupational diseases rate** 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

*The absentee rate is the percentage ratio between the number of days lost for illness accidents, public office, leave for blood donation and other leave, disability, meetings/strikes and theoretical working days. The rate by gender was first calculated in 2014.

** The professional disease rate is the total number of claims for professional diseases divided by the total number of hours worked. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison. The gender-related figures are not given as the value for the entire 3-year period was 0.

Injuries per year and by gender201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total injuries per year [n.] 817 92 909 775 103 878 812 155 967
  Men 349 20 369 321 17 338 - - -
  Women 468 72 540 454 86 540 - - -
Injury rate* 8.99 2.85 7.37 8.36 3.05 6.93 8.71 3.95 7.29
  Men 7.26 1.56 6.08 6.53 1.28 5.43 - - -
  Women 10.92 3.70 8.61 10.44 4.19 8.38 - - -
Days lost [n.] 14,558 2,591 17,148 14,204 3,268 17,472 15,325 3,928 19,253
  Men 6,763 533 7,296 7,017 578 7,595 - - -
  Women 7,794 2,058 9,852 7,188 2,690 9,878 - - -
Lost day rate** 0.15 0.07 0.13 0.14 0.08 0.13 0.15 0.08 0.13
  Men 0.13 0.04 0.11 0.13 0.04 0.11 - - -
  Women 0.17 0.09 0.14 0.15 0.11 0.14 - - -
Percentage of injuries over total no. employees  [%] 1.3 0.4 1.0 1.2 0.4 1.0 1.2 0.6 1.0

*Injury rate = (total number of injuries during the year / total hours worked) x 1,000,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000,000 (hours worked).

** Lost day rate = (number days lost/ total working hours) x 1,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000 (working hours). Lost days include injuries requiring first aid.

Figures by gender were first recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.

Injuries in the workplace and 
while travelling to/from work
201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Injuries in the workplace [n.] 191 20 211 191 26 217 211 24 235
Injury rate in the workplace* 2.10 0.62 1.71 2.06 0.77 1.71 2.26 0.61 1.77
  Injuries in the workplace - men [n.] 82 6 88 72 4 76 - - -
  Injury rate in the workplace - men 1.71 0.47 1.45 1.46 0.30 1.22 - - -
  Injuries in the workplace - women [n.] 109 14 123 119 22 141 - - -
  Injury rate in the workplace - women 2.54 0.72 1.96 2.74 1.07 2.19 - - -
Injuries while travelling [n.] 626 72 698 584 77 661 601 131 732
Injury rate while travelling** 6.89 2.23 5.66 6.30 2.28 5.22 6.44 3.34 5.52
  Injuries while travelling - men [n.] 267 14 281 249 13 262 - - -
  Injury rate while travelling - men 5.55 1.09 4.63 5.06 0.98 4.21 - - -
  Injuries while travelling - women [n.] 359 58 417 335 64 399 - - -
  Injury rate while travelling - women 8.38 2.98 6.65 7.70 3.12 6.19 - - -

*Workplace injury rate = (total number of accidents during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).

**Injury rate while travelling = (total number of accidents while travelling during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).

Figures by gender were recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.

Injuries by type201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total injuries 817 92 909 775 103 878 812 155 967
  Injuries while driving 381 21 402 363 19 382 344 29 373
  Falls/slips 114 39 153 278 43 321 285 80 365
  Robberies 7 2 9 8 5 13 20 8 28
  Other 315 30 345 126 36 162 163 38 201

Health and safety 2015  2014  2013 
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
No. of claims filed due
to occupational diseases
6 0 6 3 0 3 7 0 7
No. of serious/very serious injuries 155 3 158 115 19 134 103 15 118

The gender-related figures regarding deaths in the workplace were first recorded as of 2014; no figure is given as the value is 0.

Robberies 201520142013
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Robberies 54 8 62 60 12 72 105 24 129
Robberies per 100 branches 1.5 0.8 1.3 1.5 1.1 1.4 2.5 1.7 2.3