With a joint project between the CSR Unit and the Training Department, the activities to transfer knowledge and develop the awareness of specific sustainability issues, with a focus on disabilities, the supply chain, the Equator Principles and the environment (see Natural Capital @), continued in 2015 as well. In terms of disabilities, courses were organised directly for interested parties and, more specifically, employees with visual and hearing disabilities, to satisfy the training needs flagged up by a survey: workshops dedicated to the Bank’s new service model were held, involving 153 employees (63 with hearing disabilities and 90 with visually impaired employees). 

Again in relation to disabilities, 26 specialist employees from the Human Resources Department were invited as speakers for an experience designed to raise awareness on the theme of inclusion and combat possible prejudices, conflicts and marginalisation. Together with the LIA Foundation, which has been working with Associazione Italiana Editori and with the Unione Italiana Ciechi e Ipovedenti (Italian Association for the Blind and Visually Impaired) for many years, a training initiative dedicated to 8 communication specialists was organised so that they could learn how to produce accessible documents.

With a view to developing a systemic ability to interpret contexts and complexities and fostering a culture rooted in the ethical and responsible management of the supply chain, a pilot project involving 16 colleagues from the Procurement Department (10 buyers, 2 focal points and 4 staff) was launched: the method employed focused on the analysis of concrete cases to make the approach shared in the classroom immediately applicable to day-to-day activities. To mark the entry into force of the new provisions of the Equator Principles III, a specific training programme was organised with three classroom training sessions on the application of the Operating Guidelines in force at the Parent Company to the financing of real projects. At the same time, a webinar was held in both Italian and English using a less technical language. Around 1,500 people took part in Italy and abroad.

Following the 2015 assessment on the implementation of the Code of Ethics according to the ISO 26000 Guidelines together with the International Subsidiary Banks Division, a number of areas of improvement were identified in terms of coordination, the extension of common instruments and the strengthening of monitoring activities, as well as the continuation of activities to spread the culture of responsibility among managers. The improvement initiatives launched towards the end of 2015 included the gap analyses, audits designed to strengthen the supervision of health and safety in the workplace, which between December 2015 and January 2016 involved two International Subsidiary Banks (Banka Koper and Intesa Sanpaolo Bank Albania), and initiatives for the integration of ethical issues in processes for the management of customer complaints. The project, which initially involves Privredna Banka Zagreb as a pilot bank, provides for training activities for the teams of the complaints office, which are scheduled to take place in the first half of 2016.

Launched in 2013, the CSR Drops training project, dedicated to the Group’s International Subsidiary Banks, uses the storytelling method to explain the Intesa Sanpaolo Group CSR model with day-to-day examples along four pillars of CSR which have been turned into four short films: Our decisions, The seven values, Dialogue with stakeholders and The culture of responsibility.