Letter to the stakeholders

The attention given to stakeholders is an essential part of the way Intesa Sanpaolo carries out its banking business. In 2015, in line with the past, we have shown how the underlying principles of our social responsibility permeate our choices, so as to ensure that the objectives that we set as part of the 2014-2017 Business Plan are able to generate value for all stakeholders.

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Materiality matrix

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Business Risk Management Customer service innovation Service quality Training and professional development Job protection policies Quality of life in the company Employee enhancement Integrity and rigour in corporate conduct Climate change Protection of the Group’s solidity and profitability Financial inclusion and economic empowerment Product Responsibility Support to the business system
     
     
     

Business Risk Management

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Customer service innovation

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Service quality

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Training and professional development

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Job protection policies

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Quality of life in the company

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Employee enhancement

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Integrity and rigour in corporate conduct

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Climate change

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Responsible management of the supply chain

Relation with the community

Protection of the Group’s solidity and profitability

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Financial inclusion and economic empowerment

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Product Responsibility

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Support to the business system

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Business model

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Vision and values Governance Strengths Strategic priorities Output / outcomes La nostra formula per il successo

Intesa Sanpaolo's commitment to the Sustainable Development Goals of the United Nations